My name is Nicholas Chang and I am an individual with passion in IT and like troubleshooting. I have 3/4 years experience in supporting a range of technologies such as, Windows 7,10 and Mac OSX in a wide range of industry. I have an interest in cloud technologies, infrastructure and security. When i am not playing with cloud, I like to play video games, watch movies and hang out with family and friends. I built this page as part of the Cloud Guru Azure Resume Challenge.
September 2020
November 2020
Janaury 2021
October 2021
Platform Engineer • March 2022 - Present
Nicholas Took Part of the Platform Academy for Kainos 8 weeks where he began learning IaC tools like terraform, Azure, AWS, Kubernetes and some basics of GitOps like Flux. After the academy, he joined a project in the public sector and gained experience in
Service Desk Technical Analyst • October 2020 - Present
Employed as a contract service desk to provide technical support to Government Agency. Some of the responsibilities includes, troubleshooting with SCCM with users, dealing with auzre application issues and assiting Windows Auto Pilot for new starter as well as Bitlocker and Windows 7,10 issues.
2nd Line Support Engineer • July 2019 - February 2020
Support Engieer in a MSP environment. -2nd Support Engineer in a managed service provider in London. Provides technical support to client around London. Some of the duties includes, migrating VMware ESXi virtual machines, deploying software using SCCM, dealing with international issues, moving office and setting up new starter workstations.
System Administrator • June 2018 - July 2019
Provides desktop support in a busy retailer company. Employed as a Desktop Support Engineer in a multi-branded business, responsible for catering to airports and train station around the world. Supported UK and international offices with key duties includes using Kaseya IT management tool, troubleshoot VPN issues and dealing with Citrix issues. June 2018 - July 2019
IT Support Technician • January 2017 - June 2018
IT Support Technician in a leading e-commerce retailer, specialising in mobile accessories. Supported Windows and Mac users. Key duties in this role includes setting up access points and network printer, managing windows Active Directory, Group Policy and automation of infrastructure using Puppet and managing email using Google-G-suite.